Reference

Terms That Cover Your 189bet Account

These terms set out what you agree to when you open and use a 189bet account. Access and eligibility depend on your local law and the regions we currently serve — read through before you get started.

Account eligibility rulesPayment terms: bKash, Nagad, RocketJurisdiction-dependent accessLive casino and slots
189bet Terms That Cover Your 189bet Account
HOW WE OPERATE

How 189bet Handles Your Account Data

We keep your account data only as long as it is needed for the purposes set out in these terms and our privacy policy. You can request a copy of the data we hold or ask us to correct it by contacting support with your account ID. Account security is your shared responsibility — keep your login credentials private and notify us immediately if you suspect unauthorised access.

Data Retention

We hold account and transaction records for the period required by applicable rules. You can request access or correction through support at any time.

Account Security

Your password and OTP are yours alone. If you share them or suspect a breach, contact us straight away so we can secure your account.

Payment Records

Every bKash, Nagad, and Rocket transaction is logged against your account. You can view your full transaction history from the wallet section.

Contact for Changes

To update your registered details or request account changes, reach out via live chat or email with your account ID and the change you need.

TERMS QUERIES

Reach Us About These Terms

If something in these terms is unclear or you need to raise a concern about your account, our support team handles terms-related queries through the channels below. Have your account ID ready when you get in touch — it speeds things up.

Live Chat Open the chat window from your account dashboard for terms and account queries. Available during our standard support hours.
Email Support Send your query with your account ID and transaction reference to our support address. We aim to respond within one business day.
Help Centre Our help centre covers common terms questions, account verification steps, and payment rules for bKash, Nagad and Rocket.

Common Questions About These Terms

Here are the questions we hear most often about account terms, eligibility, and how our rules apply to payments and account access in Bangladesh.

Account eligibility depends on your local law and the regions 189bet currently serves. Check that access is permitted where you are before you register.

We may suspend or close your account if it does not meet our eligibility or conduct requirements. We will contact you on your registered details before taking action where possible.

Yes, but the wallet you withdraw to must match the one registered on your account. A mismatch triggers a verification step before funds are released.

We notify you through your registered contact details before any update takes effect. Continuing to use your account after that notice means you accept the updated terms.

Contact our support team with your account ID and ask for a data access request. We will respond within the timeframe set out in our privacy policy.

Contact us immediately via live chat or email with your account ID and the transaction reference. We will investigate and secure your account while the query is open.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.